What if I still have questions about my FSA or HSA?
If you have any questions about using your Flexible Spending Account (FSA) or Health Savings Account (HSA) with OpticsOnDemand, we’re here to help. Reach out to us via chat, email, or call us at our dedicated support line.
What are flexible spending and health savings accounts?
Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA) are special programs that allow you to set aside pre-tax money for specific healthcare expenses. To confirm whether you have an FSA or HSA, please check with your employer or insurance provider.
What can I purchase with my FSA or HSA?
At OpticsOnDemand, we accept FSA or HSA dollars for the following items and services, provided your account is affiliated with a major credit card:
- Prescription eyeglasses (including progressive lenses, readers, blue-light-filtering lenses, and light-responsive lenses)
- Prescription sunglasses
- Contact lenses
- Eye exams (including contact lens fittings)
If you need to split your payment between your FSA/HSA card and another payment method, please call us at [insert OpticsOnDemand support number] between [insert support hours]. We are happy to assist you with this.
What’s the best way to place my FSA or HSA order?
First, check the balance of your FSA or HSA account. You can place an order online using your FSA or HSA card just like any other credit card. Make sure you have your current prescription and pupillary distance ready, which you can measure here. If you prefer, you can also call us at [insert OpticsOnDemand support number] between [insert support hours].
Helpful tip: We need all your prescription information to process your payment, so keep an eye on your email for any requests for missing details after placing your order.
When is the cut-off for placing an order online with FSA dollars?
If your benefits expire at the end of the year, you have until December 31 at 11:59 p.m. ET to place an order using your FSA dollars. Check with your carrier for specific details about your plan.
If you want to try out frames before committing, we recommend ordering a Home Try-On kit early to ensure you have time to decide before the deadline.
Can I buy prescription sunglasses with my FSA or HSA?
Absolutely, yes! You can use your FSA or HSA funds to purchase prescription sunglasses from OpticsOnDemand.
Can I split payment between my FSA and a different card?
Yes, you can. To use your FSA or HSA card for part of your purchase and another card for the balance, please contact us via chat or call us at [insert OpticsOnDemand support number] between [insert support hours]. We’ll help set that up for you.
My prescription has expired. What now?
Some of our retail locations offer eye exams, which can be covered by your FSA or HSA. You might also be eligible to renew your prescription through our Virtual Vision Test app. Check with your carrier to see if this service is covered by your FSA or HSA.
How do I get a receipt?
We’ll include an electronic receipt in your shipping confirmation email and a physical copy with your purchase. If you need another copy, you can access your receipts through your account or email us at [insert OpticsOnDemand FSA email].
Can I return an order paid for with my FSA or HSA?
We offer a 30-day, hassle-free return or exchange policy for all our eyewear. However, we recommend checking with your insurance provider before requesting a refund to an FSA card, as FSA funds typically must be used within a certain period. Unlike HSA, FSA funds may be forfeited if a refund is requested.
I still have some questions. Help.
No problem! Chat with us here, call us at [insert OpticsOnDemand support number] between [insert support hours], or email us at [insert OpticsOnDemand FSA email].