Shipping policy
Ever since the onset of the COVID-19 pandemic, our primary focus has been on ensuring the safety of everyone while maintaining the highest level of customer satisfaction. Despite the fact that the processing of orders remains uninterrupted, it's important to note that there might be delays in shipping both within the United States and internationally due to ongoing challenges faced by our shipping partners. As a result, the shipping timelines outlined in the following policies might not accurately represent the current situation. Rest assured, we're putting in significant efforts to expedite order deliveries, and we genuinely appreciate your patience and comprehension during this period.
What are the shipping costs? When can I anticipate the arrival of my eyeglasses?
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Regions Regular Expedited Fast Delivery
United States & its Territories (e.g., Puerto Rico, U.S. Virgin Islands) $4.95 Within 7-14 Business days ,$15.00 Within 5-10 Business days, $19.00(Additional $4.95 per extra frame) Within 3-5 Business days
Canada $6.95 Within 7-14 Business days
Global Locations Regular Expedited Australia & New Zealand* $10.95 Within 7-14 Business days, $28.95 Within 5-10 Business days Europe & Israel* $9.95 Within 15-25 Business days, $19.95 Within 5-10 Business days
Other nations* $9.95 Within 15-25 Business days
*Customers are accountable for any local taxes and duties on international shipments
I've recently made multiple orders. Is it possible to consolidate shipping charges into a single payment?
Apologies, but to ensure prompt order processing, we're unable to merge shipping charges.
How can I monitor the progress of my package?
Upon order shipment, you'll be sent an email confirming shipping. This email will contain a tracking number and a link to track your shipment with the designated carrier. Alternatively, you can directly track your package through:
I reside in one country but wish to have my order shipped to a different country. Is this option available?
Sure! Just make sure the shipping address selected is where you want the glasses to be delivered.